Store Policies

SHIPPING

We proudly ship worldwide! To get your order to you as quickly as possible, we work with local printers whenever we can. Most orders arrive within 10 days, but delivery can sometimes take up to 30 days. To be safe, we recommend checking the regional delivery times below and place your order with enough time to spare. 

US: 2-3 bus. days

Australia: 3-6 bus. days

Austria: 2-6 bus. days

Canada: 2-5 bus. days

EFTA/Northern Europe: 5-15 bus. days

France: 2-6 bus. days

Germany: 2-6 bus. days

New Zealand: 5-10 bus. days

Portugal: 2-6 bus. days

Rest of Europe: 5-10 bus. days

Spain: 2-6 bus. days

United Kingdom: 2-3 bus. days

Rest of the World: 10-30 bus. days

RETURNS

Since each of our shirts is printed just for you, we’re not able to accept returns. That said, we want you to love what you ordered! If your item arrives in the wrong size, color, or design—or if it’s damaged in any way—we’ll be happy to issue a refund. No need to send anything back, just let us know by following the directions under refunds and we’ll take care of it.

REFUNDS

We offer a 15-day refund policy—you have 15 days after receiving your item to request a refund.

Your eligible for a refund if:

-You received the wrong size

-You received the wrong product

-You received the wrong color

-Your item arrived damaged

Please note:

Refunds for a change of mind or unwanted gifts aren’t accepted.

How to request a refund:

Email us at support@lostintranslationlit.com with:

-Picture proof of the item showing the issue or reason for return

-Reason for return

Our customer service team will take a look and let you know if it qualifies. If approved, we’ll process the refund to your original payment method—just keep in mind your bank or credit card may take a little time to show it. 

EXCHANGES

We currently do not offer exchanges.

ORDER CANCELLATION

Having second thoughts? It happens! You can cancel your order within 12 hours of placing it. After that, our team is already working hard to get it ready just for you! 

ADDRESS CHANGES

Changed your mind or typed too fast? No worries! You’ve got 12 hours after placing your order to update the shipping address. After that, your package is off on its adventure and we can’t reroute it.

If you have any questions or concerns, please do not hesitate to contact us at support@lostintranslationlit.com.

Thank you for shopping with us at Lost In Translation LIT!